Transaction Manager Communication Issue

Incident Report for Nexternal

Resolved

The incident has been resolved.
Posted Jul 02, 2018 - 14:57 PDT

Update

We are continuing to actively work to fully resolve this issue. Some customers are experiencing latency or ongoing lack of communication between Nexternal and Transaction Manager.
Posted Jul 02, 2018 - 11:35 PDT

Monitoring

Communication is flowing between the two systems again. We are continuing to monitor the situation.
Posted Jul 02, 2018 - 09:27 PDT

Update

We are continuing to work on a fix for this issue.
Posted Jul 02, 2018 - 09:02 PDT

Identified

The issue has been identified and a resolution is currently being implemented.
Posted Jul 02, 2018 - 08:42 PDT

Update

We are continuing to work on this issue. There is a communication problem between Nexternal and Transaction Manager. We will provide another update in 20 minutes if the issue is not resolved.
Posted Jul 02, 2018 - 08:33 PDT

Investigating

We are currently investigating an issue with Transaction Manager. If not yet resolved, we will publish another update within 20 minutes.
Posted Jul 02, 2018 - 08:10 PDT
This incident affected: Transaction Manager.