TrueCommerce Nexternal Maintenance
Scheduled Maintenance Report for Nexternal
Completed
The scheduled maintenance has been completed.
Posted Jun 06, 2022 - 22:09 PDT
Update
System and storefront accessibility, as well as all Nexternal API transmissions and TC Connect and Amazon transactions resumed as of 7:50pm pacific, 10:50pm eastern, and testing is in process.
Posted Jun 06, 2022 - 20:31 PDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 06, 2022 - 19:01 PDT
Update
Starting at 10:00 p.m. ET (7pm pacific) on TODAY, June 6, 2022, scheduled maintenance will be conducted. During this maintenance period you will experience an interruption in your service, possibly lasting an hour or more, including your Nexternal Order Management System, your Nexternal online storefront and all Nexternal API transmissions.
Posted Jun 06, 2022 - 09:51 PDT
Update
REMINDER: Starting at 10:00 p.m. ET (7pm pacific) on THIS COMING MONDAY, June 6, 2022, scheduled maintenance will be conducted. During this maintenance period you will experience an interruption in your service, possibly lasting an hour or more, including your Nexternal Order Management System, your Nexternal online storefront and all Nexternal API transmissions .
Posted Jun 03, 2022 - 07:59 PDT
Scheduled
Starting at 10:00 p.m. ET on Monday, June 6, 2022, scheduled maintenance will be conducted as part of our commitment to ensure the reliability and security of your TrueCommerce Nexternal services.

During this maintenance period you will experience an interruption in your service, possibly lasting an hour or more, including your Nexternal Order Management System, your Nexternal online storefront and all Nexternal API transmissions (including XML transmissions, customer integration API transmissions, EDI transmissions to and from Transaction Manager via TrueCommerce Connect, and all transmissions regarding Amazon orders.) During this maintenance period, access to TrueCommerce Nexternal will not be available.

As a part of this maintenance we will be receiving updated Web Application Firewall (WAF) signatures, so please let us know if after this maintenance you encounter a wrongfully rejected URL and we will clear it up quickly.

We apologize for any inconvenience this may cause. To stay informed of additional maintenance announcements and see the current status of our systems, register for status page updates by navigating to https://status.nexternal.com and selecting “Subscribe to Updates”.
Posted May 26, 2022 - 13:39 PDT
This scheduled maintenance affected: Online Catalogs, Order Management Systems, TrueCommerce Engage, Nexternal API, and Amazon.