Server Performance Issues

Incident Report for Nexternal

Resolved

This issue has been resolved.

Posted Apr 22, 2021 - 06:45 PDT

Update

This issue has been resolved.

Posted Apr 22, 2021 - 06:44 PDT

Monitoring

A fix has been implemented and we are monitoring the results. Performance is back to normal.

Posted Apr 21, 2021 - 23:40 PDT

Identified

We believe the issue has been identified and a fix is being implemented.

Posted Apr 21, 2021 - 23:00 PDT

Investigating

We are currently investigating server performance issues impacting multiple Nexternal products.

Posted Apr 21, 2021 - 22:28 PDT

This incident affected: Online Catalogs, Order Management Systems, Nexternal API, Nexternal.com, Transaction Manager, and Amazon.